faq

"the wise man doesn't give the right answers,
he poses the right questions".



 
 
how much is an opening order?

We have three opening private label hair care products packages. Salon packages start at $995 for salons and $595 for independent operators.

what if I don’t want everything in the opening order?

We value flexibility. Select the hair care products you want and we can create a customary opening order.

what is the design fee?

There is a one-time fee of $395 which covers the graphic design of your private hair care products label, the setup of your label for print, the printing of your label, and a lifetime supply of your label inventory!

what if I'm not a salon?

No problem, we have a solution for you!

 
 
how long does it take to design my label?

This includes 4 hours of design time with our design team, and about 3 weeks of production time.

how long does it take from the time I design my label to the time I receive my product?

Once you approve your label design, it takes about 3 weeks for us to receive your label inventory. At that point we are ready for your opening order!

what if I have my logo already?

A high resolution logo will minimize design time. It is said “The Devil is in the details”. Our designer’s go over these details with a fine tooth comb (forgive our industry reference). We take great pride in our work and your design. To that end we customize every design to ensure your label is nothing less than perfect.

what if I want to trademark my logo?

Visit uspto.gov/trademark if you would like to find out more about trademarking your logo.

can I change the back of the bottle & the product names?

The ingredients, benefits, features, and product names are silk screened on the back of the bottle so that all you have to do is create your label.

how do I acquire a barcode?

Great news, you don’t need to! We provide one for each product.

 
 
how much is shipping on an opening order?

The shipping on your first opening order is calculated at actual cost. We do not add “handling” cost. After that, all reorders are shipped at a “flat rate” of only $12.95! Orders over $1,000 are charged based on weight and destination.

do you ship to alaska and hawaii?

Our private label hair products are shipped to California, Florida, Texas, Maine, Washington, and all the states in-between.  We are proud to say we service salons in all 50 of the United States!  There is no additional paperwork needed for Alaska and Hawaii.

what is the turnaround time on reorders?

Orders placed by 12:00 EST are shipped out the same day. Orders placed after 12:00 EST are shipped out the following day.

 
 
how can I sample the product?

For only $49.95 you will receive all 12 of our retail size products from our comprehensive line. Interested in an ethnic hair care line? Great news! All 12 of our products were specially formulated to be used on all hair types, including ethnic! Sample now!

After testing your new private label hair care products, when you complete your enrollment with genesis within 30 days of receiving your sample kit, we’ll credit the cost toward your first order, making it absolutely free!

how should I sample the products in my salon with my stylist?

We include four looks complete with step-by-step directions that allow you experience the benefits and capabilities of all 11 of your hair care products. This allows your stylist to use, understand and fall in love with your exclusive private label hair care products.

 
 
what are the minimums when reordering?

At genesis we have no minimums! Order what you need and what you want.

  • You can order online 24 hours a day
  • If you prefer to order by phone you can call us at (855) 275-3797
  • If email is your preferred choice you can email us at customerservice@genesisprivatelabel.com
what kind of marketing support do you offer?

We offer customized marketing materials you can review in our brand store, if you don't see something you're looking for, don't hesitate to ask! We are always happy to accommodate if we can.

We also offer:

  • Free backbar when you order $150. Receive a free liter of shampoo and a free liter of conditioner, or 4 free styling products of your choice for every $150 you spend on products for your salon!
  • earn rewards - genesis rewards you for investing in marketing your private label salon products. When you achieve level 1 or level 2 we rebate a percentage for you to reinvest.
does genesis offer another packaging option?

We selected packaging that we thought resembled a blank canvas which allows you full expression and places the focus on your brand.

do you charge sales tax when placing orders?

We only charge sales tax (6%) on orders delivered within PA.

will I receive a tracking number for my order?

Yes! You will get an email when the item has shipped (with tracking number), if there is an exception and when it is delivered.

 
 
does the quality match our brand?

These products were formulated by the same facilities that produce many of todays prestige formulations.

where is the product made?

All of the products are made in the USA!

what do I say when clients ask, “who made the products?”

Clients know that you were not up all night making these in your bathtub nor are you a chemist! Share with them that you have partnered to make a prestige product that meets the high standards of our salon.

why do we need our own brand?

You want to build your brand…not someone else’s. For too long you have been making product recommendations only to have your clients purchase the products somewhere else. Its time for you to be your client’s favorite brand! This gives you a point of difference and an exclusive brand.

what type of technology is used?

Simply put, the technology is called biomineral haircare, which means we use plant based proteins. For your stylist who require more, visit our products page.

how do I price my products?

Traditional markup on private label product ranges between 2½ to 3 times your cost. Since this is an exclusive brand only carried in your salon, you can price your product however you like!

 
 
do you have insurance?

We have liability insurance for genesis. Our policy through Erie Insurance covers up to $2 mil aggregate, $1 mil each occurrence. In addition our facility also maintains liability insurance, $5 mil aggregate and $1 mil each occurrence. When you sign up we can request a Certificate of Insurance listing your salon as additional insured.

 
 
do you have MSDS sheets?

Yes, we do have safety data sheets available at your request.

are your products gluten free?

Yes!

are your products animal cruelty free?

Yes!

does the red dye 33 come from animal by-products?

We operate under “animal cruelty free” filters and are proud to say that the Red Dye we use does not come from animal by-products.

are your products vegan?

All of our products are vegan with the exception of:

  • Everyday Miracle Treatment (contains silk)
  • Flex Paste (contains lanolin)
  • Moisture Conditioner (contains collagen)
can I create my own or modify the formulation in the bottles?

We exclusively offer our thoroughly researched and clinically tested biomineral technology. Each of our private label natural hair care products contains a precise dosage of minerals and protein catalysts uniquely designed to achieve results you can see and feel.

do your products contain silicone?

The balance of genesis formulas do have silicone, however the following products DO NOT contain silicone:

  • flex paste
  • amplifying foam
  • versatile styling cream
do any of the products contain Soy?

Yes. The Amplifying Foam contains Soy oil.

do any of the products contain Glycerin and does this affect hair color?

Yes, Glycerin is an ingredient in the Moisture Conditioner and Volume Conditioner. Once the hair is properly washed and neutralized, the glycerin in the Moisture Conditioner should have no effect on the color process. The colorant molecules have penetrated into the context of the hair shaft after the first wash, the cuticle is sealed, and any excess on the surface is washed away.

are your products sodium chloride free?

Yes!

are the products paraben free?

Yes! With the exception of:

  • everyday miracle treatment
  • flex paste
  • le deux
are the products sulfate free?

Yes!

do the products have UV protection?

Everyday Miracle Treatment and Amethyst Oil are our only products that offer UV protection.

can the amethyst oil be mixed with bleach or hair color?

We do not recommend mixing any products with other manufacturer’s hair color systems.

what is the shelf life of your products?

Our products have an average shelf life of 3 years.

are your products compatible with keratin products?

Yes! Our products will work with any Keratin Shampoo, Conditioner and Leave-in products.

what are the pH levels of your shampoo and conditioner?
  • Moisture Shampoo: 6.0-8.0
  • Moisture Conditioner: 4.0-5.0
  • Volume Shampoo: 6.0-6.5
  • Volume Conditioner: 4.0-5.0
is source of fragrance from a carcinogen?

No, fragrance source is not from a carcinogen.

do any of your products contain color?

There are only two of the genesis products that contain color – Amethyst Oil and Amplifying Foam.

is EDTA present in any of the genesis products?

Yes, the following have EDTA:

  • Volume Shampoo
  • Moisture Shampoo
  • Le Deux
 
 
how big are your back bar sizes?

33oz.

is your packaging environmentally friendly?

Yes, our packaging is recyclable but it is not biodegradable.

is there any reason for people that have nut allergies to avoid using the products with seed extracts in them?

We recommend that clients with nut allergies always seek advice from their medical professional before using the products to assist in determining their tolerances.

 

don't see your answer? feel free to contact us with your question!