Returns and Exchanges
Thank you for shopping at genesis private label.
If you are not completely satisfied with a genesis private label purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be in unused condition and in the original packaging. Your item needs to have the receipt or proof of purchase.
Label Design Refunds
We do not offer refunds on label designs that exceed more than (6) designs and/or are approved by the user. If you have not exceeded 6 designs and have not yet approved a design you can receive a pro-rated refund.
Please contact us for further inquiries on label design refunds.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within two weeks, depending on your card issuer’s policies.
Please contact us to arrange a shipping method for your return.
If you are unsure or have any questions on how to return your item, please contact us.